Last Updated: November 3, 2026
At Mocsphere, we aim to provide a smooth and reliable delivery experience for every customer. This Shipping Policy explains our order processing, shipping arrangements, and estimated delivery times for MOC building block products purchased through our website.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days exclude weekends and applicable public holidays.
During promotional periods, holidays, or periods of unusually high order volume, processing may take additional time. We will make reasonable efforts to keep customers informed of significant delays.
2. Shipping and Estimated Delivery Time
After an order has been dispatched, estimated delivery generally takes 7–20 business days, depending on the destination, shipping method, customs procedures, and local delivery conditions.
These delivery times are estimates only and are not guaranteed delivery dates. Actual delivery may vary due to circumstances beyond our reasonable control.
3. Shipping Confirmation and Tracking
When tracking information is available, we may send a shipping confirmation email containing the relevant tracking details.
Please allow some time for tracking information to become available after dispatch. Carrier tracking systems may not update immediately.
If you have questions about your shipment, please contact us at service@mocsphere.com and include your order number.
4. Shipping Information Accuracy
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping details, please contact us as soon as possible. We will try to make corrections if the order has not yet been processed or dispatched.
We cannot guarantee address changes after an order has entered the shipping process.
5. Shipping Fees
Applicable shipping charges will be displayed during checkout before payment is completed.
If a free shipping promotion is available, its applicable conditions will be displayed on the website or during checkout.
6. Customs Duties and Import Taxes
Depending on the destination country or region, international orders may be subject to customs duties, import taxes, or other fees.
Unless otherwise stated during checkout, these charges are the customer’s responsibility.
Customs inspections and import procedures may also affect the estimated delivery time.
7. Delayed, Lost, or Damaged Packages
If your package appears to be delayed, please check the tracking information first.
If tracking information has not changed for an extended period or your package appears to be lost, contact us at service@mocsphere.com so we can review the situation.
If your order arrives damaged, please contact us promptly with your order number, a description of the issue, and clear photographs of the damaged packaging or products where possible.
We will review the available information and explain the appropriate resolution.
8. Delivery Issues
If tracking indicates that your package has been delivered but you have not received it, we recommend checking with household members, neighbors, or the local delivery carrier.
You may also contact our customer service team for assistance.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped. Once an order has been dispatched, changes or cancellations may no longer be possible.
10. Contact Us
For shipping questions, tracking assistance, or delivery concerns, please contact:
Brand: Mocsphere
Customer Service Email: service@mocsphere.com