Last Updated: November 3, 2026
At Mocsphere, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our MOC building block products.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, place an order, or contact our customer service team, we may collect the following information:
- Personal Information: Your name, email address, phone number, billing details, and shipping address.
- Order Information: Products purchased, order number, transaction details, and purchase history.
- Payment Information: Payment-related information necessary to complete transactions. Payments may be processed by third-party payment providers. We do not intentionally store full payment card details on our own servers.
- Technical Information: IP address, browser type, device information, and website usage data.
- Communication Information: Information you provide when contacting us with questions, feedback, or service requests.
2. How We Use Your Information
We may use collected information to:
- Process and fulfill customer orders.
- Arrange shipping and delivery.
- Send order confirmations and shipping notifications.
- Provide customer support and respond to inquiries.
- Process returns, exchanges, and refunds.
- Improve our website, products, and shopping experience.
- Detect and prevent fraudulent or unauthorized transactions.
- Comply with applicable laws and legal obligations.
3. Payment Processing
We may use third-party payment service providers to securely process transactions.
Payment processing is subject to the relevant payment provider’s terms and privacy policy. We use payment-related information only as necessary to complete transactions, manage orders, resolve payment issues, and help prevent fraud.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain shopping cart functionality, remember customer preferences, analyze website traffic, and improve website performance.
You may manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our store, including:
- Payment processing providers.
- Shipping and delivery companies.
- Website hosting and technical service providers.
- Customer support and fraud prevention services.
- Legal or regulatory authorities when required by law.
Such information is shared only as reasonably necessary for the relevant services or legal requirements.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Although we make reasonable efforts to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, and meet applicable legal requirements.
When personal information is no longer required, we take reasonable steps to delete or appropriately handle it.
8. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain processing activities.
To submit a privacy-related request, please contact us using the email address below.
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or security. We encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Our website is not intended for children who are not legally permitted to make purchases or provide personal information under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal requirements.
Any updated version will be published on this page with a revised effective date.
12. Contact Us
If you have questions or concerns about this Privacy Policy or the handling of your personal information, please contact us:
Brand: Mocsphere
Customer Service Email: service@mocsphere.com